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Customer Relations
- Development of customer profile
- Customer care programmes
- Customer social activities
- Customer and staff relations
- Corporate image
Support services
- Marketing and promotion
- Time and motion studies
- Technical and logistical expertise
- Window cleaning division
- 24-hour service
Training
- Basic training of staff
- On-the-job training of staff
- Training on specifications and equipment
- Training on customer etiquette
- Staff development
- Accredited training facility currently in process
Supervisor and cleaning team
- Customer care
- Implementation of cleaning programmes
- Ongoing maintenance cleaning
- Maintenance of quality standards
Procurement
- Negotiations with suppliers
- Procurement audits
- Procurement manual
- Contracting with suitable suppliers
Human resources and Industrial Relations
- Careful selection and recruitment of staff
- Personnel support systems
- Personnel administration systems
- Industrial and labour relations policies
- Co-ordinated training
Financial Administration
- Monthly statements
- Management information
- Reconciled creditor remittances
- Payroll administration
- Personnel administration
Operations
- Customer care
- Staff supervision and training
- Implementation of specifications
- Contract administration
- Maintaining standards and controls
